FAQs |
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Why to buy this component? By buying and using our extensions you basically:
We appreciate your interest in our product. Your downloads are very important and help us to make the component even better. To submit any issues or suggestions you have, please use a discussion forum on this website. Please, don't forget to send a review on extensions.joomla.org. If you have any problems during the ordering process, please let us know by posting a big to our online discussion forum. When do I get the component? You will receive your file within few minutes from completing the checkout process with PayPal. A link to your file will be sent as an email to the address you used when you bought the component with PayPal. The link will be valid only for a limited time period to prevent unauthorized downloads. I received an email with order details but no link to the component. Should I wait? If you put the component into the shopping cart and proceed to checkout with PayPal, system saves details and sends an email about the order. At that stage the order process is not completed. If you do not continue and not submit your credit card details, the order stays in status - pending payment. The order is not fully completed and therefore the component is not sent to your email address. Please complete the order and pay for the component to download the file. What payment gateway is used for procession online payments while buying the component? We use PayPal. With PayPal, you can shop online securely and conveniently using your debit or credit card, bank account or PayPal balance, all without sharing your financial details with the seller. PayPal is also an easy way for individuals and business to receive payments online from the senders card or bank account. Plus PayPal is free to send money and to sign up for an account. Click this link for more details. Which credit cards are accepted? If you don't have any PayPal account you can use your credit card to pay online. The following cards are accepted: Visa, Mastercard, American Express. Is there a support guaranteed? Partially yes. We are running an online discussion forum on our website where you can submit your questions, suggestions or issues you discovered. Can I report a bug in your component? You can submit a bug through our discussion forum. We will fix the serious bugs and distribute the component to all our customers by email automatically and for free. Will I automatically receive a new version of this component? Minor changes to the component will not change the version (only a revision to an existing version is normally released) and therefore we will distribute it freely by email to all our customers. But if there is a release of a new version with new slick features you need to buy it, as that version will not be automatically distributed. New version should not be release earlier than within 3 months from the release of the previous version.
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